5 Major Technical Challenges Hospitality Businesses Will Face This Festive Season – And How to Overcome Them with the Right Technology
The festive period is the busiest and most revenue-driven time of the year for hotels. Guest numbers rise, expectations skyrocket, and operational pressure increases across every department. Unfortunately, this seasonal spike also exposes several technical challenges that can disrupt service delivery, reduce efficiency, and ultimately affect guest satisfaction.
Here are the five major technical challenges hotels are likely to face this festive season and how to avoid them using modern hospitality technology.
1. Overbooking & Reservation Errors
High demand often leads to booking conflicts, duplicate entries, and overbooking issues when hotels rely on manual processes or disconnected systems.
How to prevent it:
A centralized, automated Property Management System (PMS) ensures all reservations – whether from OTAs, direct website bookings, or walk-ins, sync in real time, eliminating errors.
How IDS Next helps:
IDS Next’s all-in-one Hotel ERP integrates reservations, front office, channel manager, and CRS into one platform. This keeps inventory accurate and prevents costly overbookings.
2. Slow Check-In/Check-Out Process
With increased guest volume, manual check-ins cause long queues, lower staff productivity, and poor first impressions.
How to prevent it:
Implement automated front-office workflows, mobile check-in options, and digital guest registration.
How IDS Next helps:
IDS Next offers fast check-in tools, digital KYC capture, and automated billing, giving guests a smooth and professional arrival and departure experience.
3. Payment Delays & Reconciliation Issues
Festive rush = more transactions. Without automated financial tools, hotels struggle with reconciliation, billing errors, and delayed payments.
How to prevent it:
Adopt a PMS with integrated accounting, POS, payment gateways, and audit-ready reporting.
How IDS Next helps:
IDS Next’s ERP connects all revenue centers – rooms, restaurant, bar, spa, and events into a single financial system, ensuring accurate billing and instant reconciliation.
4. Breakdown in Interdepartmental Communication
Housekeeping not updated. Front office unaware of room status. F&B not aligned with guest requests.
This disconnection creates service gaps during peak periods.
How to prevent it:
Use a unified solution where all departments share real-time information.
How IDS Next helps:
With modules for housekeeping, maintenance, F&B, and guest services all speaking to each other, IDS Next removes communication bottlenecks and boosts efficiency.
5. Cybersecurity & Data Protection Risks
Increased bookings mean higher data traffic, making hotels prime targets for security breaches.
How to prevent it:
Invest in secure, PCI-compliant technology that protects guest data and operational systems.
How IDS Next helps:
IDS Next offers enterprise-grade security, encrypted data handling, user-access controls, and cloud backups to ensure the highest level of protection.
Final Thoughts
The festive season doesn’t have to overwhelm your team. With an integrated platform like IDS Next’s all-in-one Hotel ERP, hotels can streamline operations, eliminate technical disruptions, and deliver the seamless guest experience that drives loyalty and revenue.
If you’re planning to upgrade your hotel operations before the peak period, now is the perfect time to get started. Contact Link-Spec Technologies Limited (IDS Next Partner in Nigeria) via Email: info@linkspectech.com, Tel: +2348075140464
